Terms & Service Levels

Effective: September 4, 2025

Scope & engagement

We work on a package or project basis. Scope, deliverables, timeline, and fees are defined in the proposal or statement of work (SOW). Changes to scope require mutual written approval.

Communication & cadence

• Response time: within 1 business day (Mon–Fri).
• Meetings: weekly working session (Partner may include additional touchpoints).
• Channels: email and scheduled calls; async updates via shared docs.

Deliverables & ownership

You own final deliverables upon full payment. We retain rights to our pre-existing tools, methods, and templates; you receive a license to use embedded materials as part of the deliverables.

Fees, invoicing, and taxes

Fees are fixed per package unless otherwise noted. Invoices are due upon receipt (or as stated in the SOW). Client is responsible for applicable taxes unless exempt.

Cancellations & refunds

Launch Packages: Cancel before kickoff for a full refund (less processing fees). After kickoff, fees are prorated based on work completed and sessions held; one-time setup/creative fees are non-refundable once delivered.

Local Digital Marketing: Media runs in monthly cycles. Cancel with 14-day notice to stop the next cycle. Mid-cycle cancellations convert remaining time to a credit usable within 90 days. Included promotional bundles are not cash-refundable; we will extend runs or credit equivalent value if inventory is constrained.

Local digital marketing specifics

• Inventory: placements are subject to availability; we’ll confirm venues before launch.
• Creative: 15-second MP4/MOV (H.264), 1080p H or 1080×1920 V, ~50–80 MB max. One refresh/month included in most bundles.
• Reporting: monthly snapshot with estimated impressions and recommendations.
• Content policy: venue-safe content only; regulated categories may require review.

Confidentiality

Both parties will protect confidential information and use it only for the engagement.

Publicity

We won’t use your name or logo without written permission. Anonymized case studies may be used unless prohibited by agreement.

Warranties & liability

Services are provided “as is.” To the maximum extent permitted by law, each party’s liability is limited to fees paid or payable in the three (3) months preceding the claim. Neither party is liable for indirect or consequential damages.

Governing law

These terms are governed by the laws of your principal place of business unless otherwise agreed in the SOW.

Contact

Questions? admin@scalebeacon.net

This summary is for convenience and is not legal advice. A project-specific SOW controls in case of conflict.