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BRIGHTLOOP LOCAL APP FAQS

Quick Answers for BrightLoop Local.

Help with browsing, accounts, businesses, events, garage sales, food trucks, location, notifications, privacy and common app issues.

GETTING STARTED

Start exploring right away.

BrightLoop Local is free and most of the app can be browsed without creating an account.

What is BrightLoop Local?
BrightLoop Local is a free community discovery app for finding local businesses, events, food trucks, garage sales, special offers, nonprofits and community resources across Southwest Missouri.
Do I need an account to use the app?
No. You can browse the core content without creating an account. An account is only needed for features that save, personalize or let you submit information.
What can I do without an account?
You can browse businesses, events, food trucks, garage sales, community resources, offers and other public content without signing in.
Is BrightLoop Local free?
Yes. BrightLoop Local is free to download and use.
ACCOUNTS

Sign in when you want more.

Accounts unlock features that benefit from remembering what matters to you.

What do I get by creating an account?

An account can unlock features such as:

  • Favoriting businesses
  • Saving offers and deals
  • Flagging events you plan to attend
  • Rating businesses
  • Accessing personalized “For You” content
  • Submitting and managing certain content, such as garage sales
I forgot my password. What should I do?
Use the “Forgot Password” option on the login screen. If you do not receive the reset email, check your spam or junk folder. If it still does not arrive, contact support.
Why can’t I log in?

Common causes include:

  • An incorrect email or password
  • A weak internet connection
  • An outdated version of the app

Try resetting your password, switching networks and checking the App Store or Google Play for an update.

Can I delete my account?
Yes. Contact BrightLoop support and we can help with account deletion. We may confirm account ownership before completing the request.
BUSINESSES

Find and explore local businesses.

Browse by category, city, ratings, offers and other local information.

How do businesses get listed in BrightLoop Local?
Businesses may be added by BrightLoop Media or through participating business relationships. If you would like your business included, contact BrightLoop Media.
I found incorrect business information. How do I report it?
Contact support with the business name and the information that needs to be corrected. We will review and update the listing as appropriate.
Can I advertise or feature my business in the app?
Yes. BrightLoop offers in-app advertising as well as packages that combine BrightLoop Local visibility with the BrightLoop screen network. Visit the Advertising page for current options.
What do business ratings mean?
Ratings come from BrightLoop Local users and can help people compare businesses and discover highly rated local options.
EVENTS

See what is happening around you.

BrightLoop Local includes public, business and community events across the area.

Where do events come from?
Events may be added by BrightLoop Media, participating businesses or from public community information.
Can businesses add their own events?
Yes. Participating businesses can add their own events in BrightLoop Local.
Can community events appear in the app?
Yes. BrightLoop can add public community events, and Community Connect also includes community-focused event information.
I found an event that is outdated or incorrect. What should I do?
Contact support with the event name and the information that needs to be corrected.
GARAGE SALES

Find sales or add your own.

Garage, yard, estate and community sales can be browsed in one place.

Can I add my own garage sale?
Yes. Logged-in users can add a garage sale for free.
Can I edit my garage sale after I post it?
Yes. You can update a garage sale you submitted and add images as needed.
Does it cost anything to post a garage sale?
No. Garage sale submission is free.
FOOD TRUCKS

Find trucks and see where they are.

Participating food trucks can share their current location and menu information.

Can I see where a food truck is currently located?
Yes, when the food truck owner updates their current location in BrightLoop Local.
Can I view food truck menus?
Menu images can be shown when the food truck has provided them.
Why is a food truck location missing or outdated?
Food truck locations depend on participating owners keeping their current location updated. If a truck has not updated recently, the app may not have a current location to show.
LOCATION

Location is optional.

Location access can improve nearby discovery, but you can still browse without it.

Why does BrightLoop Local ask for my location?
Location can help BrightLoop Local provide more useful nearby discovery and certain location-based features. You can still browse the app without enabling location access.
How do I turn location access on or off?

iPhone: Open Settings → Privacy & Security → Location Services → BrightLoop Local, then choose your preferred setting.

Android: Open Settings → Apps → BrightLoop Local → Permissions → Location, then choose your preferred setting.

NOTIFICATIONS

Useful updates, selectively.

BrightLoop may send notifications for meaningful local or app updates.

What kinds of notifications might I receive?
Notifications may include new events, food truck additions and important BrightLoop Local updates.
I’m not receiving notifications. What should I check?
  • Confirm notifications are allowed for BrightLoop Local in your phone settings.
  • Open the app after installing or updating it.
  • Check the App Store or Google Play for the latest version.
  • Restart the app if notifications still are not working.
TROUBLESHOOTING

Quick fixes for common issues.

The app is slow or not loading. What should I do?
  • Switch between Wi-Fi and cellular data.
  • Close the app and reopen it.
  • Restart your phone.
  • Check for an app update.

If the problem continues, contact support and include your phone model, operating-system version and what you were doing when the issue occurred.

I found a bug. How do I report it?

Send support a short description including:

  • What you expected to happen
  • What happened instead
  • Steps to reproduce the issue, if possible
  • Screenshots, if available
How do I request a feature?
Send the idea through the Contact page and tell us what problem you are trying to solve and how you would like the feature to work.
PRIVACY

Your information and choices.

Do you sell my personal data?
No. BrightLoop does not sell personal data.
What information does the app collect?
Information depends on the features you use. This may include account information if you create an account and optional location information if you allow location access. See the App Privacy Policy for full details.
Where can I read the app Privacy Policy and Terms?
You can review the App Privacy Policy and App Terms at any time.

Still need help?

Tell us what is happening and we’ll help you with the next step.

Contact BrightLoop Support →